business days. This can change depending on our workflow at the time of order.
for an additional fee. The ability to rush varies by project — please ask for rush options and fees when you order.
every proof by e-mail before anything is engraved.
Shipped across the U.S.
Shipping times vary depending upon the carrier we utilize. Most of our shipments go out using UPS Ground. The map shows estimated transit times based on UPS Ground shipping. In some cases, we may utilize other carriers such as FedEx or the United States Postal Service, depending upon the least expensive method of shipping.
Proofs
All orders will be submitted to the customer as a proof via a PDF or other image format through e-mail. The customer must sign off on the proof before any engraving or personalization will be performed. Please return proofs as quickly as possible so the shipping of your awards is not delayed.
We can only engrave what we are asked to engrave, and as a general policy we do not proof or spell-check text submitted by a customer, as there are valid reasons to mis-spell certain words. Any spelling errors on the customer’s part are the responsibility of the customer.
Returns & refunds
All orders are provided on a custom basis. Each award is designed, assembled and personalized with engraving, and once built it is non-returnable, as it cannot be sold to other customers.
If there is an error in engraving or personalization that is due to an error on our part, you may request a return merchandise authorization (RMA) within 15 days after the date your order was shipped or delivered, and we will make corrections at our expense with a like or similar item as may be available. There is no refund, even if the engraving error is ours — we will correct the error or re-engrave on a new item of similarity.
The RMA number must appear on the outside of the package being shipped back; shipments received without an RMA will be returned unopened. Returns that do not follow this procedure are subject to a 25% restocking fee. Shipping charges are non-refundable.
Deposits & payment
All orders must be paid in full prior to us filling the order. If you choose to pay by check, we begin processing after we receive full payment. For immediate processing we accept Visa, Mastercard, American Express and Discover. An order is not accepted until you receive an order acknowledgement from us by e-mail or fax.
Returned checks & disputed transactions
There is a $35.00 returned check service charge, and/or allowable collection and payment fees as allowed by civil code. A returned check (face value plus the $35.00 fee) may be paid by cashier’s check. A $35.00 late payment fee applies to disputed credit card transactions where the customer did not contact us before contacting their bank, and finance charges of 1.5% per month are assessed on disputed transactions until paid in full. If there is an error on a transaction, please contact us first — we can resolve it quickly.
Pricing changes
We reserve the right to modify pricing with or without notice. We make every effort to keep catalog pricing accurate; a change would only occur if an error is discovered on a product, and you will be notified and may cancel your order. Pricing is based on pictured items — add-ons such as plaque plates or lanyards may change the price.
Sample requests
Samples of products we make or stock may be provided to qualified customers with a credit card on file. If a sample is not returned in saleable condition within 30 days, the card may be charged for the product and shipping.
By ordering from our company, you agree to these terms and conditions. Questions? Contact us.
Ready to recognize someone special?
Tell us about your occasion and we’ll recommend the right piece. Normal turnaround is 3–5 business days, with rush options available.